Shipping policy

Shipping Policy for ACT MALL

At ACT MALL, we prioritize timely and secure delivery to enhance your shopping experience. Below is a detailed overview of our shipping procedures:

Order Dispatch and Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing the carrier details and a tracking number. Kindly check your Junk/Spam folder if the email does not appear in your inbox.

Shipping Partners

We collaborate with a range of reliable couriers, including but not limited to TCS, PostEx, Leopards, Trax, and Swyft. Our courier selection may vary to ensure the most efficient service and competitive pricing for our customers.

Shipping Timelines

Domestic Orders

  1. Unstitched Products

    • Dispatch Time: 2-4  working days (excluding weekends and national holidays).
    • Delivery Time:
      • Same City: 24-48 hours.
      • Other Cities: 3-5 days.
      • Side Areas: 5-7 days.

  2. Made-to-Order (Stitched) Products

    • Dispatch Time: 40-45 working days (excluding weekends and national holidays).
    • Delivery Time:
      • Same City: 24-48 hours.
      • Other Cities: 3-5 days.
      • Side Areas: 5-7 days.

International Orders

  1. Unstitched Products

    • Dispatch Time: 25-30 working days (excluding weekends and national holidays).

  2. Made-to-Order (Stitched) Products

    • Dispatch Time: 50-55 working days (excluding weekends and national holidays).

We strive to ensure all orders are processed and delivered promptly. If you have any further questions or need assistance, feel free to contact our support team.